Uptime simply means the duration for which any equipment or system will remain active or function properly. Similarly, in the cloud hosting services, by uptime we mean the time for which you will be able to access Cloud network system or you will be able to get advantages of cloud service.
Different cloud hosting service providers offer different Cloud Uptime. Suppose a cloud service provider offers 99.5% Cloud Uptime. This means that the cloud server will function well for the complete year, except 1.83 days. However, Cloud Uptime promise does not include server maintenance time and scheduled outage.
What Impact Does Cloud Downtime Bring In?
The impact of cloud server downtime depends on the kind of website you are running. For a non commercial website, cloud server crash for some minutes will not create a great impact on revenue generated by the website owner.
As a non-commercial organization, you do not have to worry much about uptime provided by cloud web hosts as most of them offer around 98% Cloud Uptime.
For companies that rely heavily on online transactions and interaction with customers, Cloud Uptime holds a significant value for them. As a business operator, if you are not able to respond to your customers within scheduled time, it creates a negative impression about your company on minds of customers.
For a fully commercial business portal or e-commerce website, even 20 minutes of cloud server downtime can cause huge loss. The portals can experience loss of huge traffic and loss of sales worth hundreds to thousands of dollars.
Conception of Cloud Uptime & Questions to Ask
Most of the cloud hosting companies offer aggressive Service Level Agreement (SLA) to attract more number of customers. However, to know exactly about Cloud Uptime of a service provider, you should go through customer reviews and testimonials. You can also discuss this issue with Cloud service consumers on social networking sites such as Twitter and Facebook.
Users may have different opinions on Cloud Uptime. According to a user, cloud server uptime is not equal to Cloud availability or a portal’s online presence.
The user comments that the uptime of a cloud server is not that much significant when a cloud website wants to have high availability. He explains that there may be multiple servers to carry your requests, when one server is down. Thus, your portal will still be available to visitors when one cloud server is down.
However, uptime of a cloud server will surely be significant and can be directly related with availability, when there is only one cloud server.
Hence a cloud enthusiasts must know, how many cloud servers will be available for his website while signing up for a cloud service package.
Regarding this, a consumer can inquire to a cloud service provider. Below are some of the queestions which a consumer should ask from a service provider:
- What will happen if a cloud server crashes?
- What will be the fate of his or her website and online business?
- Will the website go down? If yes, then for how long? Or
- Will be there other servers that can host his online business portals.
What is the Ideal Cloud Uptime for Online Businesses?
A flourishing online business requires maximum uptime. No doubt, 100% Cloud Uptime is the best. However, companies mention different percentage of cloud Uptime in their offers. Some may offer 98% or 99% cloud uptime, whereas others may offer 99.5% or 99.9% cloud uptime.
A mathematical calculation on different Cloud Uptime reveals below Downtimes.
- 98% Cloud Uptime = 28.8 mins every day = 14.4 hrs/month = 7.3 days per year
- 99% Cloud Uptime = 14.4 mins every day = 7.2 hrs/month = 3.65 days per year
- 99.5% Cloud Uptime = 7.2 mins every day = 3.6 hrs/month = 1.83 days per year
- 99.9% Cloud Uptime = 1.44 mins every day = 0.72 hrs/month = 8.8 hours each year
Factors Explicating Cloud Uptime
Different cloud service providers implement different cloud networking concept to offer cloud service to their customers. Cloud Uptime depends on the concept utilized by cloud providers.
Cloud Uptime also depends on the kind of cloud service package that you are using from a provider. If you choose a service package that offers extremely fast data transfer speed, vast data storage space and fast bandwidth, you do not have to wait when you need extra bandwidth or data storage space.
If you are using a Cloud package offering average data transfer speed and limited data storage space, you will have to ask for extra bandwidth and data backup from the provider in case you need them.
You will have to wait till your request is fulfilled. This creates a waiting time for you as well as your customers. This happens mostly with low priced cloud service packages.
Hence, you should always opt for a cloud service package that offers higher data transfer speed and extra data storage than what your requirement is.
How do you measure Cloud Uptime?
Some reputed cloud providers such as Google and Microsoft are now offering extra free days of cloud hosting services as a part of their Cloud SLA, if they fail to provide aforementioned Cloud Uptime to users.
To know about Cloud Uptime of a provider, its affect on your online business, and a suitable package according to cloud uptime, you can talk with live representatives of a service provider through live chat or phone.
We hope that this piece of write-up will help you to take necessary action before opting a cloud service packagae for your business, on Cloud Uptime factor.